Boost agent productivity and customer satisfaction
Empower your contact center agents to deliver great customer experiences from day one, with a comprehensive set of AI-powered capabilities that automatically determines a customer's issue, provides contextual customer information, and recommends personalized and accurate next best actions for faster resolution. Agents leverage a unified workspace that enables everything they need at their fingertips to provide personalized service to their customers.
Benefits
Amazon Connect Agent Workspace
Provide agents with a unified workspace so they can accept a call, chat, SMS, or task, and have all the right information and recommended next actions in one place.
Agent productivity features
Customers stories
Kentucky Transportation Cabinet equips their agents with a unified experience
Discover how KYTC is transforming their customer experience by boosting agent productivity using artificial intelligence (AI).
Watch the presentation and read the case study »
Orbit Irrigation brings AI/ML-powered automation to their agents
Hear how Orbit reduced average handle time by 15% with Amazon Connect's agent productivity capabilities.
DISH scaled their contact center and agent success
Learn how DISH migrated and scaled with Amazon Connect to transform their customer and agent experience.
esure increases agent effectiveness with a customer-focused agent desktop
Learn how esure provides agents with real-time access to information to help them serve customer needs faster.
Read the case study »
Meet with AWS experts to assess how Amazon Connect improves agent productivity.